ollowing an install or upgrade of PSI:Capture you may experience one or more of the following errors:
Log File Error Message:
[3/8/2012 10:46:20 AM - Warning - v188.8.131.52]
Could not load file or assembly 'RecoStar.dll' or one of its dependencies. The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log for more detail. (Exception from HRESULT: 0x800736B1)
Event Viewer Entry:
Event Viewer Error Details:
Log Name: Application
Date: 10/5/2012 3:02:54 PM
Event ID: 33
Task Category: None
Activation context generation failed for "C:\Program Files\PSIGEN\Capture\Capture.Services.exe". Dependent Assembly Libraries\Marex Group\FileBound\FBDataExchange.sxs,type="win32",version="184.108.40.206" could not be found. Please use sxstrace.exe for detailed diagnosis.
<Provider Name="SideBySide" />
Application Error Messagebox:
Explanation / Resolution:
This error is caused by dependencies not being installed and/or updated correctly by the product installer. To correct this issue perform the following steps:
- Download the following zip file: http://www.psigen.com/downloads/vcredist_80_x86.zip
- Locate the downloaded zip file and extract it to a directory of your choice. There should be 3 files extracted from the zip.
- Execute each of the 3 installers, in sequence.
- Restart the Capture Services service, or optionally reboot the affected machine.
Note: It is not necessary to uninstall any existing Microsoft Visual C++ Redistributable packages from the affected machine.